WHAT TYPES OF FLOWERS DO YOU USE?
Great question! As you can tell by our designs, we love to use a large variety of blooms and textures and are inspired by seasonal availability! Some common year round flowers we often include are - hydrangeas, tea + garden roses, spray roses, wax, bupleurum, thistle, orchids, ranunculus, lisianthus, stock, succulents, freesia, proteas and hypericum. Seasonal flowers we love and incorporate whenever available are - blooming branches, acacia, double tulips, hyacinth, anemones, peonies, sweet peas, sunflowers, snapdragons, dahlias, mums, kale, fresh herbs, lilac, hellebores, winter berries, winter greens, and so many more!
*If you are looking to order a specific type of flower - please send us a special request at least 48 hours prior to your delivery date so we can check availability.
ARE THERE ANY TYPES OF FLOWERS YOU DON'T USE?
Yep! You won't find carnations, baby's breath, alstroemeria and oriental lilies in our designs. Why you ask? The short answer is, they don't fit with our signature style that our customers love so much! Want to know more, we would be happy to discuss further - just let us know!
CAN WE REQUEST SPECIFIC TYPES OF FLOWERS?
You are more than welcome to ask if we can include a specific type of flower, and we will do our best to accommodate if it's available. However we do encourage you to consider giving us the opportunity to create without specifications! We have found customers that do, are usually wowed by the variety we include and likely are introduced to something new they love and didn't know existed!
WILL IT LOOK EXACTLY LIKE THE PICTURE?
We know that recreating exact pictures is what a lot of customers are used to, but we're excited about how well received our personalized approach is and how much customers seem to appreciate our artistic standard! We provide pictures online to display our style and brand and hope that assures you we are capable of creating for you. We ask that you allow the designer freedom to create something beautiful based on the freshest flowers available to us! We certainly are happy to create within a specified color palette or within the specifications of a specific placement location (such as a long table for baby shower, tall centerpiece for kitchen island, etc.) just drop us an email within 48 hours to check availability!
DO YOU ACCEPT TIMED DELIVERIES?
During standard business times we can accomodate timed requests when made in advance, however same day deliveries are made on a first come first basis. For busy floral holidays such as Valentine's Day and Mother's Day we have such a high volume of flower orders, we aren't able to accept specific delivery time constraints. Our team is committed and diligent in trying to get orders out to your special recipient as early in the day as possible. All Business + Residential deliveries are made between 9am-5pm and School deliveries are made between 8am-3pm. If you need to ensure early delivery we recommend selecting a delivery date earlier in the week and include in your card message "Couldn't wait til Valentine's Day!" or "Wanted to be the first to say..." etc!
WILL YOU NOTIFY US AFTER YOU MADE THE DELIVERY?
If you placed your order online, you will receive a delivery confirmation email within a few hours of delivery!
WILL YOU SEND US A PICTURE OF WHAT YOU DESIGNED?
We understand that technology can be a wonderful way to connect and we love that most of our recipients send pictures to the sender after they have received them to show them how much they love them! However sending pictures from our studio is not a service we provide. It is our highest priority to design and deliver each arrangement as fresh as possible and with efficiency! The sooner the flowers get in their hands the happier everyone will be - and stopping to display, snap, upload and send a photo for every delivery we send out will compromise the integrity of this process.
WHERE DO YOU SOURCE YOUR FLOWERS FROM?
We have wonderful suppliers that can source flowers from all over! We prefer to source American Grown whenever possible though, and are actively seeking out local growers in addition to beginning the process of growing right on our property!
WHEN ARE YOU OPEN?
We accept calls Monday - Friday 9 am - 12 pm and return voicemails left after 12 pm between 7 pm - 9 pm when necessary. Our website is available for orders 24/7 with a same day cut off of noon, we make deliveries until 5 pm. If we are offering extended holiday hours, they will be posted on our website! Wedding + event consultations are by appointment only.
WHERE DO YOU DELIVER?
We always offer delivery within Collin County, however for additional zones please inquire with us directly and allow 48 hours notice.
DO YOU OFFER SAME DAY DELIVERY?
Yes! We offer same day delivery until 12 pm Monday - Friday.
WHERE WILL YOU LEAVE THE FLOWERS IF NO ONE IS HOME?
We make ONE attempt for deliveries, so it is important that you ensure ahead of time the recipient is not on vacation, called in sick from work, etc. If no one is available to receive the delivery when we arrive at a residence, our trained couriers aim to find the best safe, secure place to leave the flowers away from the elements like sun, rain, wind, etc. For apartments or business offices they are taken to the front office if available. If we end up needing to leave your arrangement, we leave a courtesy voice message for the recipient letting them know where to look for it (ex: on the front porch, at the front desk with receptionist, etc.). We do require a valid working phone number for the recipient and reserve the right to contact them under any circumstances to attempt delivery.
FAQS + POLICIES
WE HAVE PROVIDED ANSWERS TO OUR FREQUENTLY ASKED QUESTIONS BELOW.
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